Returns & Exchanges
We take great pride in the quality of our products. Attention to design, materials, safety, and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage and we will arrange for a prompt replacement. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
Items received as gifts are eligible for exchange only.
PURCHASES MADE WITH A PEANUTSHELL RETAILER
If you purchased your peanutshell item from one of our retailers, please contact the retailer for information regarding their return and exchange policies. We cannot accept returns for items purchased through our retailers.
RETURN & EXCHANGE INSTRUCTIONS
Click here to view, complete, and submit a Return Authorization (RA) request form through your peanutshell account.
Complete the RA request form by filling in your name, the name and description of the item(s) you want to exchange or return, the reason for exchange or return, and the original order number. This can be found on the packing slip that was sent with your product. If the item purchased was a gift and you do not have the original order number, please include the full name of the gift-giver.
If your item is eligible for return or exchange, we will email you an RA number. Your RA number MUST be written on the outside of the returned shipment package. Any returned package received without an RA number written on the SHIPPING BOX will be returned to sender at the sender's cost.