How can we help you? Service is a product we offer that is as important to us as any of our other products.
We at the peanutshell are dedicated to our customer service, so if you have any further questions after looking over the website, do not hesitate to e-mail or call us.
A: The peanutshell accepts Visa, Master Card, and American Express credit cards and debit cards as well as PayPal. We do not accept cash, checks, money orders or CODs.
Q: Do you accept international orders?
A: Orders shipping to locations outside of the US and its territories can be placed using International Checkout.
Q: Do you charge sales tax?
A: By law, we are required to collect sales tax on orders shipped to addresses where the peanutshell has a physical presence. The peanutshell is located in California; therefore, sales tax is applicable to orders shipped to addresses in the state of California. The rate of sales tax for California residents is 7.5%. Orders shipped outside of California are not charged sales tax.
Q: When will my credit card be refunded after a return?
A: Please allow one billing cycle from the date the returned package is received by the peanutshell for your refund to show on your card account. Please note that your banking institution may take up to two weeks to process and post the credit to your account once they have received the information from the peanutshell. Shipping charges are non-refundable.
Q: Do I have to register to purchase?
A: While registering does have benefits, you do not have to register to make a purchase. You can continue as a guest and during the checkout process, if you can choose, you can create a password for future purposes. The benefits of registering include the ability to track the status of your orders, view your order history and make future checkouts easier. When you register, you create an account that only you may access by using your email address and a unique password created by you. If you signed up for our email list, this does not mean you are registered.
Q: How do I register?
A: Click on the "Login" link and follow the instructions. Or, once you have completed the checkout process when you purchase items, you have the option to create an account, which will enable you to track the status of your orders, view order history and make future checkouts easier.
Q: What if I forget my password?
A: Ooops... forgot your password? Don't worry. Simply click on the "Forgot your password?" link on "Login" and follow the instructions and prompts to recover your password.
Q: How do I change my password?
A: Click "Login" & sign in. Once you sign-in to your account, you may change your password by clicking on "Settings". Then, go to "Update Your Password" and follow the instructions and prompts to change your password.
Q: How do I make changes to my account profile?
A: Click "Login" & sign in. Once you sign-in to your account, you may change any information on your account profile by clicking on "Settings". Make the necessary changes to your account, (i.e. email address, password, shipping information, billing information, etc.). Scroll to the bottom of the page, and click on "Update" to submit. The changes you have made will now be saved to your profile.